Contact Us

Questions about an order, a product, or a return? We're here.

Get in touch

Six days a week — so most questions get answered the same day you ask them.

Before you order

Will it fit? The commonest reason a household purchase goes wrong. Send us the measurements you're working with — the alcove, the shelf, the patio, the cupboard — and we'll tell you plainly whether something works in that space.

Materials and construction What a product is made of, how it's put together, and whether it'll take the use you're planning to give it.

Outdoor durability How something copes with rain, sun and a British winter, and whether it needs bringing in or covering.

Care and cleaning What maintenance a piece needs and how it ages.

You'll get an answer from someone who has had the product in their hands, not a line lifted from a supplier sheet. We'd far rather steer you away from the wrong thing than deal with the return.

After you've ordered

Where's my parcel? Your tracking number arrives by email once the order is dispatched. Allow 24 to 48 hours for the first scan to register — a tracking page that hasn't updated on day one is completely normal.

If a parcel stalls, or tracking reports a delivery that never happened, send us your order number. We take it up with the courier ourselves — that's not something you should have to do.

Returns and refunds Contact us before posting anything back and we'll supply the return address along with a reference. You have 30 days from delivery, no reason required, and that includes sale items. Our Returns Policy covers the detail.

Damaged, faulty or incorrect items A photograph and your order number is enough. You choose between a replacement and a full refund, we cover the return postage, and there's nothing to argue about.

Anything else Press enquiries, partnership proposals or feedback about the site — same address, and it'll reach the right person.

Two things that speed up a reply

Order number on the first line. It sits at the top of your order confirmation. Without it we're searching by name and email address, which generally adds a day.

A photograph for anything visual. Damage, a wrong item, a query about a finish or colour — one image settles what several paragraphs struggle to describe.

Our policies

• Shipping & Delivery — processing times, tracking, and what happens if a parcel goes astray
• Returns & Refunds — your 30-day window, statutory rights and how refunds are handled
• Privacy Policy — what we hold, why, and what you can require us to do with it
• Terms of Service — the terms your purchase is made under

Business information